Delivery Overview

• Free UK mainland delivery on orders over £150
• Standard delivery is made to the entrance of the delivery address
• Room-of-choice delivery may be available on selected items
• Delivery times are shown on individual product pages

Delivery Information

We offer reliable delivery across the UK to ensure your furniture and home accessories arrive safely.

UK Delivery

Free delivery is available within mainland UK on orders over £150.

Mainland UK excludes the following postcodes:

AB, BT, DD, EX, FK, GY, HS, IM, IV, JE, KW, PA, PH, PL, TQ, TR and ZE.

Orders under £150 will incur a delivery charge.

If your postcode falls within one of the excluded areas, please contact us and we will be happy to provide a delivery quotation.

For international orders or delivery outside mainland UK, please contact us for a delivery quote.

Regional Delivery Areas

Additional delivery charges may apply for certain areas depending on the size of the item and courier service required.

If your postcode falls within one of the regions listed below, please contact us for a delivery quotation before placing your order.

Scotland

Tier 1 regions- DD, DG, KY, PH1–PH26, TD

Tier 2 regions- AB, DG5–DG9, DG13–DG14, IV1–IV13, KW1–KW14, PA16–PA38

Wales

Tier 1 regions- CF, NP

Tier 2 regions- LD, LL, SY16–SY25

England

Tier 1 regions- CA, CT

Tier 2 regions- EX, PL, TR, TQ

London Congestion Zone

Deliveries to certain central London postcodes may incur an additional delivery charge due to congestion zone restrictions.

W1, W2, W8, W10, W11

NW1

WC1, WC2

EC1, EC2, EC3, EC4

E1

SW1, SW3, SW7

SE1, SE11

Large Furniture Deliveries

Standard delivery is made to the entrance of the delivery address.

For larger furniture items, customer assistance may occasionally be required to help the driver.

Delivery inside the property or to a specific room may be available for an additional charge. Please contact us before placing your order if you require this service.

Delivery is normally made to ground floor level only. If you live in a flat or property above ground floor level, please inform us when placing your order.

Delivery Scheduling

Our delivery partners will contact you to arrange a convenient delivery date.

Delivery dates provided are estimates and may occasionally be affected by supplier delays, courier issues or adverse weather conditions.

If you are not available at the agreed delivery time, a re-delivery charge may apply.

Receiving Your Order

Please inspect your items carefully before signing for delivery.

If any item appears damaged during transit, this must be noted as “damaged” on the delivery paperwork when signing.

If the goods have not been inspected, please mark the delivery as “unchecked”.

Once items have been signed for without noting damage, we may be unable to process a claim for transit damage.

Delivery Access

Our delivery partners can only deliver to properties that are accessible from a public road.

If your property cannot be accessed directly from a public road, delivery will be made to the nearest safe and accessible point.

Need a Delivery Quote?

If you require delivery outside mainland UK, to remote postcodes or internationally, please contact our team.

📧 sales@fdi-retail.co.uk

📞 01794 329816