Returns and Cancellations
Branded goods - you must advise us within 7 days from the date of purchase. We require order cancellation to be made in writing to [email protected]. We will process the refund always within the 30 day period from the day that you have given notice of your cancellation. In this case, we will refund the price of the goods in full.
We do not offer returns because you have changed your mind about your purchase as we provide high res images of all goods and are available to email or talk to direct prior to purchase. THIS DOES NOT INCLUDE CLEARANCE, BESPOKE OR MADE TO ORDER ITEMS as these items within our Bespoke ranges, Elegance Luxury and Italian ranges are all made to order items. We will then arrange for any unwanted items to be returned to us. We will issue a credit note, less the return carriage charge. Please allow up to 30 working days to receive a credit note. Returned item(s) will only be accepted if they are in the original packaging and show no signs of damage or assembly. Please use our Returns Form if you need to return any item(s).
Bespoke and Made to Order Furniture
NO REFUNDS will be issued on bespoke made, or made to order furniture. Bespoke made furniture - meaning furniture that is not held in stock but is a specially made size, colour, design specific to a customer's requirements - and made to order furniture - meaning furniture which is not held in stock and is manufactured on an order by order basis, including but not limited to, Italian ranges, Quartz ranges and Panache ranges.
All deposits for bespoke made or made to order furniture are NON REFUNDABLE. However, a replacement will be issued if your item is either damaged in transit or has arrived faulty.
A credit note will be issued if the bespoke goods cannot be repaired or replaced.
Damaged and Faulty Goods
Upon delivery of your goods, you must unwrap and inspect any item(s) fully. After inspection, in the unlikely event any goods are damaged or faulty, you MUST mark the delivery note as "Damaged" (failure to do so will mean you are ineligible for a repair, replacement or refund). You must then contact us within 48 hours and fill out an online Returns Form. Once we have received your online returns form, with ALL required information, we will endeavour to replace or repair your goods. If this is not possible then a full refund will be issued (excluding bespoke made and made to order furniture, in which case a credit note will be issued). This in no way affects your statutory rights.
When purchasing products from our clearance range, you are accepting these items ‘as seen’ and therefore you are not eligible for any form of refund, replacement or credit note.
These terms apply only to your present order. We reserve the right to amend, add or delete any clause within these terms and conditions at any time, so please do not assume that the same terms will apply to future orders you may place with us. Please note these terms are intended to comply with the distance selling regulations within the UK.