Terms & Conditions
Information About Us
We are an online interior design and furniture company registered in England and Wales under Company Number 13693248. Our registered address is 192-194 Alder Road, Poole, Dorset, BH12 4AX. Please use this address for all written correspondence.
Placing an Order
Orders may be placed on our website, or by calling us. No person under the age of 18 years may purchase goods from our website. Prior to ordering, please check whether the product(s) you are interested in will fit into your chosen location for them. Customers must check that the item will fit through any passages, stairwells, doorways and landings. It is most important, particularly with sofas that we make in the UK that you look at the dimensions (particularly for door entrances and staircases etc.) Make sure that the sofa you are ordering does not exceed the dimensions of your home. Please note that some of our items will arrive flat-packed and therefore require some assembly. Please call us if you have any questions regarding assembly.
If your order is placed online, you will receive an order receipt generated by our website. If your order is placed via the telephone you will receive an invoice and receipt as soon as your order has been processed. Regardless of how your order is placed, you will receive a confirmation email with the details of your order, along with our terms and conditions once we accept your order. At this point a contract has been made between us. We will not pass on your details to any third parties.
In the unlikely event that we encounter difficulties capturing your payment, the goods are no longer available, or a pricing mistake has been made, we will advise you of this. In this case, you will not receive an email confirming that your order has been accepted. This means there is not a contract between us. Please ensure that you provide accurate contact information in case we should need to contact you regarding your order. If we find that a pricing error has been made, F D I will not be bound to honour this price.
For internet placed orders, payment will be taken at the time your order is placed however, should there be an issue with stock level or availability of product(s) we will notify you and if necessary issue a refund within 14 working days. Please be assured that in the case of unavailable goods, we will not supply substitute goods without prior consent.
We aim to process all orders within 3-5 working days, with delivery soon after. Many of our products are made to order, in which case we will advise you of an approximate lead time. We will keep you informed of the progress of your order by email or telephone.
We accept most types of debit card or credit card and payments via bank transfer. All debit card and credit card payments are processed through PayPal for your security and protection. View PayPal's Buyer Protection Policy and PayPal's Safety & Security Summary for more details. We will not order or release goods until all funds are cleared. Please contact us to make a payment via bank transfer.
Prices on our website are quoted in Pounds Sterling. The prices include VAT (at the current rate) and FREE delivery within the mainland UK (excluding postcodes AB, BT, DD, EX, FK, GY, HS, IM, IV, JE, KW, PA, PH, PL, TQ, TR, ZE) on all orders over £150. *For orders under this value a delivery charge of £40 will apply. Please contact us if you require delivery to these postcodes or outside the UK. Please note that some of our items may incur extra delivery charges – this will be shown on the website against each item. Worldwide delivery is available, minimum order £1,500. Please call for a delivery price.