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Privacy Policy

FDI are fully committed to protecting the privacy of our visitors. Our website Privacy Policy is fully compliant with the UK Data Protection Act (DPA) and the EU General Data Protection Regulations (GDPR). This Privacy Policy explains how we gather, handle and protect data provided by you, to us, whilst you visit our site and/or place orders with us. We recommend that you regularly review our Privacy Policy, as we may make changes to this document as and when required by law.

Data We Collect

In the process of operations and maintaining our online furniture store, F D I may save and process the following information about you:

  • Demographics
  • Location(s)
  • Number of page views
  • Landing page(s)
  • Referral source(s)
  • Keyword(s) that led you to our online store
  • Data you consent to provide willingly when you place an order or sign up to our newsletter
  • Your contact information such as telephone number and/or email address when you use our Contact Us form.

Use of Cookies

Cookies are small digital signature files that are stored on your computer’s hard drive by your web browser. They allow your preferences to be recorded when visiting a website. They do not identify you personally. We may use cookies to track your activity, return visits to our website, and they may be used by us to improve our website and/or your user experience. Cookies may also be used to remember arbitrary pieces of information that the you have provided previously, such as your shopping basket contents, information entered in form fields such as name(s), address, telephone number, email address and login information.

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer. Please note, this may prevent you access to some features of our website.

Third party advertising companies may also use cookies for tracking purposes. We have no control over any third party cookies. Such cookies (if used) would be downloaded once you click on advertisements on our website.

How We Use Your Information

We use the information that we collect from you to provide our products and/or services to you. In addition to this we may use the information for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products or services that may be of interest to you.
  • To inform you of any changes to our website, services or products.

If you have previously purchased goods or services from us we may share details of similar goods or services provided by us, that we feel may be of interest to you. We will share this information with you via our digital mailing program which you can unsubscribe from at any point, by clicking the unsubscribe link at the bottom of each mailshot.

Sharing of Data

We do not share any of your information to third parties for use relating to marketing. We only ever share your information, such as name, address and telephone number for the express and sole purpose of delivering goods and/or services to you, for example to our hauliers or couriers.

Storing Your Personal Data

All data we collect during your visit(s) and/or purchase(s) from our website is stored on secure servers in the United Kingdom. The data we hold for you will be retained on digital file for any future trading purposes. The personal information we hold is password protected and only available to authorised personnel. Your data is only held by us for as long as is needed to fulfil the purpose for which it was initially collected. You may withdraw your consent to us retaining your data, at any time. To withdraw consent, simply contact us in writing, using the contact information at the bottom of this Privacy Policy.

Your Payment Information

Payments made by you are processed Stripe . We do not store any of your bank details or card information on paper file or on our digital systems.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion, our website may contain links to third party websites. We are not responsible for the content of these external websites, nor any transactions you may make with these third parties, nor do we endorse or approve any third party site’s Privacy Policy. It is your responsibility to review their Privacy Policy before sharing any personal data with them.

Access to Information

In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us

Should you have any questions relating to this Privacy Policy, please do not hesitate to contact us at:

F D I Retail Ltd
192-194 Alder Road, Poole, Dorset, BH12 4AX

Tel: 01794 329816
Email: admin@fdinteriors.co.uk